Publications
Journal Articles
Frank, D.-A., DiPalma, J., Steinmann, S., & Otterbring, T. (2024). How the Presence of Sales-Rep Avatars Affects Metaverse Shopping Behavior: "Can I Help You Buy Condoms?” Consumer Responses To Avatars in Embarrassing Shopping Settings. Journal of Advertising Research, Forthcoming.
Frank, D.-A., Peschel, A. O., DiPalma, J., Otterbring, T., & Steinmann, S. (2024). Does Metaverse Fidelity Matter? Testing the Impact of Fidelity on Consumer Responses in Virtual Retail Stores. The International Review of Retail, Distribution and Consumer Research, 34(2), 251–284. https://doi.org/10.1080/09593969.2024.2304810
Frank, D.-A., & Otterbring., T. (2023). Autonomy, Power, and the Special Case of Scarcity: Consumer Adoption of Highly Autonomous Artificial Intelligence. British Journal of Management, 1-26. https://doi.org/10.1111/1467-8551.12780
Nyhus, E. K., Frank, D.-A., Król, M. K., & Otterbring, T. (2024). Crypto cravings: gender differences in crypto investment intentions and the mediating roles of financial overconfidence and personality. Psychology & Marketing, 41(3), 447-464. https://doi.org/10.1002/mar.21921
Frank, D.-A., Jacobsen, L. F., Søndergaard, H. A., & Otterbring, T. (2023). In Companies We Trust: Consumer Adoption of Artificial Intelligence Services and The Role of Trust in Companies and AI Autonomy. Information Technology & People, 36(8), 155–173. https://doi.org/10.1108/ITP-09-2022-0721
Frank, D.-A., & Otterbring, T. (2023). Being Seen… by Human or Machine? Acknowledgement Effects on Customer Responses Differ between Human and Robotic Service Workers. Technological Forecasting & Social Change, 189, 122345. https://doi.org/10.1016/j.techfore.2023.122345
Frank, D.-A., Chrysochou, P., & Mitkidis, P. (2023). The paradox of technology: Negativity bias in consumer adoption of innovative technologies. Psychology & Marketing, 40(3), 554–566. https://doi.org/10.1002/mar.21740
Stancu, V., Frank, D.-A., Lähteenmäki, L., & Grunert, K. G. (2022). Motivating Consumers for Health and Fitness: The Role of App Features. Journal of Consumer Behavior, 21(6), 1506–1521. https://doi.org/10.1002/cb.2108
Bago, B., …Frank, D.-A., …, & Aczel, B. (2022). Situational Factors Shape Moral Judgements in The Trolley Dilemma in Eastern, Southern and Western Countries in a Culturally Diverse Sample. Nature Human Behaviour, 6(6), 880–895. https://doi.org/10.1038/s41562-022-01319-5
Frank, D.-A., Elbæk, C., Børsting, K. C., Mitkidis, P., Otterbring, T., & Borau, S. (2021). Drivers and Social Implications of Artificial Intelligence Adoption in Healthcare during the COVID-19 Pandemic. PLOS ONE. https://doi.org/10.1371/journal.pone.0259928
Frank, D.-A., & Peschel, A. O. (2020). Sweetening the deal: The ingredients that drive consumer adoption of online grocery shopping. Journal of Food Products Marketing, 26(8), 535–544. https://doi.org/10.1080/10454446.2020.1829523
Frank, D.-A., Chrysochou, P., Mitkidis, P., & Ariely, D. (2019). Human decision-making biases in the moral dilemmas of autonomous vehicles. Scientific Reports, 9(1), 13080. https://doi.org/10.1038/s41598-019-49411-7
Conference Abstracts
Frank, D.-A., Peschel, A. O., DiPalma, J., Otterbring, T., & Steinmann, S. (2023, June). Does Metaverse Fidelity Matter? Testing the Impact of Fidelity on Consumer Responses in Virtual Retail Stores. Abstract from EACR Conference, Paris, France.
Frank, D.-A., Peschel, A. O., DiPalma, J., Blumenkranz, D., Otterbring, T., & Steinmann, S. (2023, May). Does Metaverse Fidelity Matter? Testing the Impact of Fidelity on Consumer Responses in Virtual Retail Stores. Abstract from European Marketing Academy Conference, Odense, Denmark.
Peschel, A. O., Jacobsen, L. F., Frank, D.-A., & Steinmann, S. (2022, October). VR Retail Lab: An immersive virtual reality (VR) supermarket as a flexible research infrastructure. Abstract from NordiCHI, Aarhus University, Denmark.
Palmer, S. W., Frank, D.-A., Jacobsen, L. F., & Chrysochou, P. (2022, July). What's in a Name? Gender Suitability of Task-Specific Digital Assistants. Abstract from AIRSI, Universidad Zaragoza, Spain.
Frank, D.-A., Jacobsen, L. F., & Søndergaard, H. A. (2022, May). In Companies We Trust: Consumer Adoption of Artificial Intelligence Services and the Role of Company Trust and AI Autonomy. Abstract from European Marketing Academy Conference, Budapest, Hungary.
Arsenovic, J., Otterbring, T., & Frank, D.-A. (2021, November). Employee acknowledgement and the recovering effect of employee-proactivity. Abstract from Nordic Retail and Wholesale Conference (NRWC), Umeå, Sverige.
Stancu, V., Frank, D.-A., Lähteenmäki, L., & Grunert, K. G. (2021, May). Using self-determination theory to analyse consumer preferences for health and fitness app features. Abstract from European Marketing Academy Conference, Paris, France.
Frank, D.-A., Chrysochou, P., Mitkidis, P., & Ariely, D. (2020, October). Mitigating the Effect of Uncertainty in Consumer Adoption of Medical Artificial Intelligence. Abstract from European Marketing Academy Conference, Paris, France.
Frank, D.-A., Chrysochou, P., Mitkidis, P., & Ariely, D. (2020, October). Mitigating the Effect of Uncertainty in Consumer Adoption of Medical Artificial Intelligence. Abstract from ACR Online Conference, Paris, France.
Palmer, S. W., Chrysochou, P., Mitkidis, P., & Frank, D.-A. (2020, August). The Influence of Gender Bias on Task-Specific Smart Appliances. Abstract from Robo-Philosophy, Aarhus, Denmark.
Frank, D.-A., Ariely, D., Mitkidis, P., & Chrysochou, P. (2019, December). Consumer Trust in Artificial Intelligence Services. Abstract from Australian and New Zealand Marketing Academy Conference (ANZMAC), Wellington, New Zealand.
Frank, D.-A., Ariely, D., Chrysochou, P., & Mitkidis, P. (2019, November). Consumer’s Trust in Artificial Intelligence Services. Abstract from Society for Judgment and Decision Making, Montreal, Canada.
Frank, D.-A., Chrysochou, P., & Mitkidis, P. (2019, June). Negativity Bias in Consumer Adoption of Innovations and the Role of Trust in Technology. Abstract from Innovation, Entrepreneurship and Knowledge Academy Conference (INEKA), Verona, Italy.
Frank, D.-A., Chrysochou, P., & Mitkidis, P. (2019, May). The Effect of Negativity Bias on Trust in the Adoption of Innovations: A Longitudinal Study. Abstract from European Marketing Academy Conference, Hamburg, Germany.
Frank, D.-A., Ariely, D., Chrysochou, P., & Mitkidis, P. (2019, March). Consumer’s Trust in Artificial Intelligence Services”, Abstract from GWSB Conference on the Intelligence of Things, Washington DC, United States.
Frank, D.-A., Chrysochou, P., Mitkidis, P., & Ariely, D. (2018, November). Moral Machines: The Challenges of Raising Driverless Cars. Abstract from Society for Judgment and Decision Making, New Orleans, United States.
Science Communications
Andreassen, T. W., & Frank, D.-A. (2023). ChatGPT and GPT4: A Disruption on the Horizon. (PDF)
Heinonen, K., Andreassen, T. W., Kristensson, P., & Frank, D.-A. (2020). AI in 4 Nordic countries. Norwegian School of Economics. (PDF)
Monographs/Theses
Frank, D.-A. (2020). Consumer Adoption of Artificial Intelligence Technology: The Role of Ethics and Trust. Doctoral Thesis, Aarhus University, Denmark.
Frank, D.-A. (2016). Consumer intentions towards self-driving cars: An analysis of the factors that facilitate or hinder the adoption of innovative, autonomous vehicles. Master Thesis, Aarhus University, Denmark.
Frank, D.-A. (2013). Exploring approaches for successful monetization of newspapers in the digital age. Bachelor Thesis, University of Münster, Germany.
